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rdboy71
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acc user and password not recognised

hello i seem to be getting when trying to log on to my mams account 

We didn't recognise the username or password you entered. Please try again

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Graham_A
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Re: acc user and password not recognised

Is your mam still a Virgin Media broadband customer?

Due to data protection rules it should really be your mam reporting this, but of course, you can help here provided she can clear the security questions with the VM staff.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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