Virgin Media Community

[mikes2400]

I'm getting a message that "your mailbox is not available at the moment". I've logged out and successfully logged in again - I  am logged in successfully on Virgin Media but still the same message on email. I tried to change my password but that failed.

When I try to ring Virgin's phone number (0345454111) or 150 the number is not recognised. How can this be resolved?

 

[mikes2400]

I finally managed to RESOLVE this with Virgin.

[Gareth_L]

Hello mikes2400.

Thanks for the update. 

Glad to hear the email unavailable issue has no been resolved.

Do you mind me asking how you fixed it?

Gareth_L 

[mikes2400]

I rang customer services, who said my inbox was locked (they didn't now why) and they unlocked it themselves by changing to a new password. It wasn't till 4pm that I got an email from Virgin Internet Security telling me they'd locked the inbox because of "suspicious activity". They told me to change my password (so I changed it again) and run a virus scan (which I did - nothing found).

It would have been helpful if Security had told me a few hours earlier what they had done! I had no way of telling what had happened.

[Martin_N]

Thank you for that information. 

^Martin