Since Thursday 24th Feb, my dad has not been able to access his virgin email account. When he tried to log in, a message appeared saying something like virgin were doing work on the site. He waited a few hours, but then got the this message:
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
He waited until the next day to try again, but still gets the same message. We have found a few threads on here with the same issue, and have tried to reset his password, but we aren't able to do this, even though we have been trying for a couple of days now!
We're not sure if it's linked, but on his virgin media online account (which he is able to access) it says that his bill is 'overdue' but he is set up on direct debit, and has checked his online bank account, and the payment has definitely gone through!
He has also tried phoning up the number suggested by virgin, but can't get through to anyone.
We're running out of ideas about what to do, and we're hoping someone from the virgin tech team will reply here and be able to help! My dad couldn't post a message himself, as ironically you need an email to sign up to this online forum, and then be able to verify the email by clicking a link, but his virgin email is the only account he has!
If anyone is able to help, it will be greatly appreciated. Thank you in advance.