Menu
Reply
chirality
  • 9
  • 0
  • 0
Tuning in
691 Views
Message 1 of 6
Flag for a moderator

Your mailbox is not available at the moment

My wife has suddenly started seeing this message if she tries to log in to her Virgin email on webmail. It also does not work in Outlook or on the iPhone. Apparently, the account is locked according to other posts. Why and how do we unlock it. I have changed the password and still no good. Thanks Richard

0 Kudos
Reply
chirality
  • 9
  • 0
  • 0
Tuning in
609 Views
Message 2 of 6
Flag for a moderator

Re: Your mailbox is not available at the moment

Anyone?

0 Kudos
Reply
Enduser
  • 506
  • 16
  • 57
Fibre optic
603 Views
Message 3 of 6
Flag for a moderator

Re: Your mailbox is not available at the moment

 

What screen did you change the password on ?

I found it best to do it on VM's email log in screen under the 'forgotten password' option. I did this and then received an email from VM saying that I had successfully changed the password.

0 Kudos
Reply
chirality
  • 9
  • 0
  • 0
Tuning in
590 Views
Message 4 of 6
Flag for a moderator

Re: Your mailbox is not available at the moment

It's not changing the password that is the issue. It's the locked mailbox

0 Kudos
Reply
Enduser
  • 506
  • 16
  • 57
Fibre optic
563 Views
Message 5 of 6
Flag for a moderator
Helpful Answer

Re: Your mailbox is not available at the moment

 

My point was that successfully changing the password depends on what screen you are using to do it.

chirality
  • 9
  • 0
  • 0
Tuning in
537 Views
Message 6 of 6
Flag for a moderator

Re: Your mailbox is not available at the moment

Thanks that was really helpful! It would be great if VM actually publicised that properly on their FAQs!

0 Kudos
Reply