Sorry to hear fo the problems accessing your blueyonder email account, we understand the concern this can cause.
I've tried to locate your account via the details provided for these forums to look into this further for you but have been unable to locate an account. Can you confirm if you're still a Virgin Media customer?
Email accounts are closed 90 days after the disconnection date but it can take a little longer if you have cancelled prior to this timeframe.
I have had this same problem where my account was blocked because of “suspicious activity”. This was cleared simply in a call on 150 and setting a new password.
On the call I asked about the “suspicious activity “ and having received an email stating that the account had been frozen because of “suspicious activity” I replied twice to ask for details of this “suspicious activity “? I cannot get an answer.
Any access to my email account is on devices with full live security cover (Bit Defender) and I have carried out full scans and checked my sent items. There are no issues and no sign of “suspicious activity “.
Please can you let the community know the nature of this “suspicious activity “? Thanks
thanks for clarifying that you do not have the answer. Please can you tell me who I can contact to find out exactly what “suspicious activity” has been identified by your monitoring as I can see no suspicious activity at all in my email account?
The information should have been provided in the notification email, however suspicious activity can mean anything from a large volume of emails being sent from your mailbox or random IP address changes maybe from a VPN service.
I think I have worked out what happened (it took a while!).
I have subscribed to a few blogs and occasionally forward blog emails to friends who are interested in the subject. I am talking about forwarding the blog emails to 2 or 3 friends separately, NOT spamming thousands of people. This seems to be overkill and I wouldn't think this is what Virgin Media are trying to do!