Menu
Reply
Mint2323
  • 19
  • 0
  • 0
Joining in
639 Views
Message 1 of 7
Flag for a moderator

Your mailbox is not available at the moment

For the past 24hrs I'm seeing the error message:

"Your mailbox is not available at the moment

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

I need to access mailbox as expecting important emails. 

Thanks for your help.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
621 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Your mailbox is not available at the moment

Good morning @Mint2323 

 

Welcome back to the forums and thank you for your post. 

 

Sorry to hear that you are having some issues accessing your email. 

 

Could you please try the forgotten password link and reset your password, this should re-activate the mailbox. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Mint2323
  • 19
  • 0
  • 0
Joining in
617 Views
Message 3 of 7
Flag for a moderator

Re: Your mailbox is not available at the moment

Hi Zak_M

Thank you for getting back to me, I have tried this a few times already but to be safe I have tried again just now but no luck.

same message

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

Await to hear, thanks for your help.

0 Kudos
Reply
Mint2323
  • 19
  • 0
  • 0
Joining in
602 Views
Message 4 of 7
Flag for a moderator

Re: Your mailbox is not available at the moment

Panic over as it seems to be working fine now, your fix worked a charm, thanks for your help.

All the best.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
584 Views
Message 5 of 7
Flag for a moderator

Re: Your mailbox is not available at the moment

Brilliant, 

 

Glad that is sorted. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Mint2323
  • 19
  • 0
  • 0
Joining in
540 Views
Message 6 of 7
Flag for a moderator

Your mailbox is not available at the moment

I spoke to Zak_M yesterday and they kindly advised I should reset my password on my email account to fix the issue of "Your mailbox is not available at the moment". This was fixed all of yesterday but now again its back to the same issue, however this time I can no longer change the password as its giving me a message "

Oops, something's broken

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want."

 

and again trying to log in to the mailbox gives this message "

Sorry!
Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

This issue happens on our blueyonder.co.uk and ntlworld.com email accounts.

I need to access the ntlworld.com mailbox as I am expecting important emails. 

Thanks for your help.

 

 

0 Kudos
Reply
Paulina_Z
  • 3.54K
  • 126
  • 255
Forum Team
Forum Team
509 Views
Message 7 of 7
Flag for a moderator

Re: Your mailbox is not available at the moment

Hi @Mint2323,

 

Thank you for coming back to us in regards to this issue. I'm sorry to hear that this problem has re-occurred!

 

I would advise you try to reset your password using the "Forgotten Password" option again if you can. Reset the password to something completely new and wait at least 10 minutes before trying to access your account.

 

Please let me know if this resolved the issue. If not, we'll be able to look into this a little further for you. 

 

Thank you,

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply