Menu
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,780 Views
Message 1 of 22
Flag for a moderator

Your mailbox is not available at the moment

Like many other people on here, I can't get access to my emails. I have Virgin Media broadband. My ntlworld.com email address has worked fine until now. I desperately need to get these emails for my work.  

I get this error message when I try to access webmail: Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

I have tried resetting password. Please can a forum expert reset the mailbox or somehow get it started again. Thank you

0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,744 Views
Message 2 of 22
Flag for a moderator

Re: Your mailbox is not available at the moment

VM moderators or technical wizards, please reactivate my mailbox asap. ! Thank you 

0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,735 Views
Message 3 of 22
Flag for a moderator

Re: NTL Mailbox is not available at the moment

I'm getting the same problem - email account not available on any platform.  I have an ntlworld.com email address. Would be grateful for speedy help on this as I need these emails for my work.  Thanks 

0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,733 Views
Message 4 of 22
Flag for a moderator

Re: Ntlword email not working

Hi, sorry I can't help but I have the same problem right now, since yesterday afternoon, and many others on here have reported it too. I hope the tech people will get onto it.  You did well to get through on the helpline - I gave up, will try again later.

We all rely on email....  

I've reactivated a gmail account to cover the gap but it doesn't resolve the situation.  

Hope you get it sorted.

0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,661 Views
Message 5 of 22
Flag for a moderator

Re: Ntlword email not working

Hi, sorry I can't help but I have the same problem right now, since yesterday afternoon, and many others on here have reported it too. I hope the tech people will get onto it. You did well to get through on the helpline - I gave up, will try again later.

We all rely on email....

I've reactivated a gmail account to cover the gap but it doesn't resolve the situation.

Hope you get it sorted.
0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,672 Views
Message 6 of 22
Flag for a moderator

Re: Mailbox not available at the moment

Me too, Catriona, and lots of other users on this forum! Seems like the moderators have to reopen mailboxes individually or something - I'm waiting in hope.
Sounds extra complicated for you with the family account setup, so I hope you get it sorted. Sorry not to be able to help, just sending commiserations!
0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
1,688 Views
Message 7 of 22
Flag for a moderator

Re: Ntlword email not working

Hello @JGwynne,

 

Welcome back to the community page, thank you for posting on here.

 

Your posts have been merged so we can help you, without causing multiple messages.

 

I am sorry to see that you are unable to access your NTL email, how long has this been happening? Have you left us? 

 

Many thanks,

 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,677 Views
Message 8 of 22
Flag for a moderator

Re: Ntlword email not working

Hello Hayley, thanks for responding and for merging my posts (some of those were intended as replies to other users but got into the wrong place).  

This problem started yesterday at 15.30. I can't access my email account on my iphone, nor in Mail on desktop, nor on webmail via VM website. 

I have used this ntlworld.com email address for 20 yrs, still using it up to now, and I'm still with Virgin Media for broadband and phone. 

0 Kudos
Reply
JGwynne
  • 28
  • 1
  • 1
On our wavelength
1,635 Views
Message 9 of 22
Flag for a moderator

Re: Ntlword email not working

Hi Hayley or one of your colleagues on the Forum Team

please go ahead and reset my email box. It seems to work for other people who have had this problem.

I need those emails today! 

Thanks in advance. Jenny 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
1,601 Views
Message 10 of 22
Flag for a moderator

Re: Ntlword email not working

Hello @JGynne,

 

I would love to try and help you with this, I will send you a private message so I can investigate this.

 

Please look out for a plum envelope at the top right or your page.

 

Many thanks,
    

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply