Hi VM,
I've had an email address with you guys for a number of years - I believe it was previously on my parents account - however I've continued to use it - and my current MY VM login is actually this email address also.
I've never been able to login via the mail portal - only via mail apps - it always gave me the "Your mailbox is not available at the moment." - however this was never a problem because I could use my phone.
I believe I've recently been hacked as I was experience a lot of failed delivery attempt emails - now my account has been blocked by you guys as you've detected it's sending out spam (apologies!)
I really need access to this account as it's my main account - however I can't reset the password because the email address doesn't show in my virgin media account.
Could someone help? I have tried resetting the actual VM account password but this doesn't do anything other than change the actual login for the my VM.
Thankyou.