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Mhfoxes
Joining in

Unable to get any interaction from VirginMedia to resolve this issue. I suspect it was hacked and has been locked. Have waited several days !

5 REPLIES 5

Gareth_L
Forum Team
Forum Team

Hello Mhfoxes

Sorry to hear this 

Can you please make sure you have done the following advised here 

If so and you still can't access your account please let me know

Gareth_L

Hi Gareth - Have done the above - still unavailable.

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good morning @Mhfoxes 

 

Thank you for coming back to us. 

 

Can you confirm that you are still an active virgin media customer? Have you attempted a password re-set? 

 

Kind regards,

Zak_M

Yes - Still a Virgin Media customer, have done the password reset.

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to me. 

 

Let me pop you over a PM so that I can get some account information and we can go from there. 

 

Kind regards,

Zak_M