Hi @NJD1977,
Thanks for posting this on here and sorry to hear you're having some issues.
Just as a basic question, have you cleared all cache and cookies and then tried to log in?
Do you know if there are any issues with your internet at all?
When you phoned this morning, did our team give any indication as to what the issue could be?
If not, I am more than happy to help you, I will just have to take a look into your account but please do let me know.
Thanks