Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Sorry to hear that you're having issues with your email inbox.
I have been able to locate your account and have refreshed your connection to the email server. Please could you try to log back into your account, clearing your browser cache before you do so and then let me know if this works or not.