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paulwhite746
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Your mailbox is not available at the moment

Hello,

I am trying to log into my main ntlworld email account but get the following message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

I've tried waiting an hour and have changed the password as well but the problem is still there. Reading previous posts, this is a common problem which can be fixed, so could someone from VM come back to me please.

Many Thanks
Paul

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Zak_M
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Re: Your mailbox is not available at the moment

Good morning @paulwhite746 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email address.

 

Are you able to let us know, are you still a virgin media customer? 

 

Kind regards,

Zak_M

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paulwhite746
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Re: Your mailbox is not available at the moment

Hi Zak,

Thanks for your reply. Yes, I am still a virgin media customer and can log in to my account fine, I just can't access emails.

Thanks

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Zak_M
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Re: Your mailbox is not available at the moment

Thank you for coming back to me. 

 

We can look into getting this all resolved for you no problem. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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