@Geroffmyland wrote:
Is it normal for this to take in excess of 4 weeks to resolve?
I still have no access to my email account!
It’s been assigned an IT ticket twice and a complaint logged with an escalation on a couple occasions for good measure. Yet I still have no resolution, response or access.
How difficult is this?
I am really sorry to read that this issue is still ongoing. My latest attempt to get you an update and push for a resolution is to raise this behind the scenes with the Community Manager.
I can't promise that this will lead to a successful resolution, but is the most I can do as a non VM staff member.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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