Virgin Media Community

[Graham_A]

Thanks for posting back. This isnt the norm, although I am aware that the forum team are really stretched with the level of posts currently.

As your issue has been referred to the IT I would have thought you should have received an update by now.

@ModTeam can you please update the customer on progress.

[Zoie_P]

Hi Geroffmyland,

I have checked and there was an IT ticket raised on the 10th, and it has not been assigned yet, I can get this escalated for you and will pop you over a message to get some details 

thanks

Zoie

[Geroffmyland]

Is it normal for this to take in excess of 4 weeks to resolve?

I still have no access to my email account!

It’s been assigned an IT ticket twice and a complaint logged with an escalation on a couple occasions for good measure. Yet I still have no resolution, response or access.

How difficult is this?

[Graham_A]

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@Geroffmyland wrote:

Is it normal for this to take in excess of 4 weeks to resolve?

I still have no access to my email account!

It’s been assigned an IT ticket twice and a complaint logged with an escalation on a couple occasions for good measure. Yet I still have no resolution, response or access.

How difficult is this?

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I am really sorry to read that this issue is still ongoing.  My latest attempt to get you an update and push for a resolution is to raise this behind the scenes with the Community Manager.

I can't promise that this will lead to a successful resolution, but is the most I can do as a non VM staff member.

[Geroffmyland]

Hi Graham

did you have any success with the community manager on this issue?

it’s now a ridiculously long time to resolve this. 

[Graham_A]

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@Geroffmyland wrote:

Hi Graham

did you have any success with the community manager on this issue?

it’s now a ridiculously long time to resolve this. 

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In a way, yes, although your latest post suggests otherwise.  I have been told that your issue has been escalated to the IT team and that you have been informed of this.   

[Geroffmyland]

Hi Graham

yes this is true, but has been done possibly twice before too with no result. 
mad I mentioned previously too, a separate complaint has been raised and I’ve heard nothing that either. 
I’ll see what happens over the next couple of days again. 
thanks for trying again. 

[Geroffmyland]

Once again, no response, no feedback and no resolution.

Am I asking too much to gain access to my own email account after 5 weeks of broken promises?

[Geroffmyland]

Oh what a surprise, another ticket raised against this 5 week old request.

I must have the longest request for assistance ever with the most amount of tickets, escalations and a complaint raised against it and still no resolution.

Absolute joke!!!

[Geroffmyland]

To top it off, I’ve been awarded a new badge for all the help I supposedly provide in this community.

The only responses I’ve made are on my own request for help!!