Menu
Reply
NickRaptorz2
  • 5
  • 0
  • 0
Tuning in
447 Views
Message 1 of 8
Flag for a moderator

Your mailbox is not available at the moment.

I have reset my password to my email twice as I suspected that my account may be compromised. Both of the attempts were successful and I thought that would be the end of it.

However, a couple of hours later I start getting this message 'Your mailbox is not available at the moment.' whenever I try to get to my email. It says to wait for an hour and try again, it has been at least 5 hours at this point and nothing has changed.

I would love to get back into my email to check if other accounts have been compromised too.

Tags (2)
0 Kudos
Reply
NickRaptorz2
  • 5
  • 0
  • 0
Tuning in
438 Views
Message 2 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

Also, after calling the number it says to, I just end up getting told I'm going to get sent a link via text message which never arrives.

0 Kudos
Reply
NickRaptorz2
  • 5
  • 0
  • 0
Tuning in
398 Views
Message 3 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

Still no access after 20 hours.

0 Kudos
Reply
Zak_M
  • 3.44K
  • 217
  • 342
Forum Team
Forum Team
365 Views
Message 4 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

Good Morning @NickRaptorz2 

 

A very warm welcome to the forum. thank you for taking the time to post. 

 

I am sorry to hear that you are having issues in accessing your emails. 

 

Please can you confirm, are you currently a virgin media customer? 

 

Kind regards,

Zak_M

0 Kudos
Reply
NickRaptorz2
  • 5
  • 0
  • 0
Tuning in
364 Views
Message 5 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

Yes, but I am a secondary account.
0 Kudos
Reply
Zak_M
  • 3.44K
  • 217
  • 342
Forum Team
Forum Team
359 Views
Message 6 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

Not a problem on that front. 

 

Are you the account holder? 

 

Kind regards,

Zak_M

0 Kudos
Reply
NickRaptorz2
  • 5
  • 0
  • 0
Tuning in
358 Views
Message 7 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

I am not the account holder, but I live with the account holder.

0 Kudos
Reply
Zak_M
  • 3.44K
  • 217
  • 342
Forum Team
Forum Team
351 Views
Message 8 of 8
Flag for a moderator

Re: Your mailbox is not available at the moment.

I am going to drop you a PM so that I can take a closer look into this. 

 

Kind regards,

Zak_M

0 Kudos
Reply