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seankirrie
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Your mailbox is not available at the moment.

I keep geeting the above error when I try and log in to my ntlworld e-mail address - sean.kirrie@ntlworld.com. I ahve managed to change my password but to no avail.

Are you able to resolve? Looking at other posts the account may be locked.

Message rec'd in full below;

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

 
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Paul_DN
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Re: Your mailbox is not available at the moment.

Hi seankirrie,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Paul_DN
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Hi seankirrie,

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

 

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seankirrie
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Re: Your mailbox is not available at the moment.

Paul,

Thats great. Thank-you for your prompt response and resolution.

Regards

Sean

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Paul_DN
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Hi Sean,

 

You are very welcome I am glad I could help.

 

Kind regards

 

Paul.

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