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blanelamb
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Your mailbox is not available at the moment.

Hi i reset my password a few weeks ago after my account was locked due to spam emails.

 

I can now not get onto the email account, i have reset password multiple times but keep getting this message

 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Beth_G
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Re: Your mailbox is not available at the moment.

Hi blanelamb,

 

Thank you for your post and welcome to the community!

 

I am sorry to hear that you've been unable to access your mailbox. I have been able to re enable your mailbox from here, so when you get the chance please try accessing your mailbox again. You should now be able to log in without any problems.

 

Let me know if you're still getting stuck and if you need anything else.

 

Kind regards,

 

Beth

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