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Docks247
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Your mailbox is not available at the moment ....

Good Morning,

Same issue as alot of other users, have tried calling but tech support unable to reslove this, 4 days now with no access to secondary account.Can someone please contact me to restore  email account.

Many thanks,

 

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Gareth_L
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Message 2 of 12
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Re: Your mailbox is not available at the moment ....

Hello Docks247

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 3 of 12
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Re: Your mailbox is not available at the moment ....

Thanks Docks247

I have renabled the ntlworld email one for you

The virginmedia.com one needs raising with our IT Team 

Usual turnaround is 7-10 days max

The important thing is before you access these emails, you need to change the password to one you have never used before 

Gareth_L 

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Gareth_L
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Message 4 of 12
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Re: Your mailbox is not available at the moment ....

Hello Docks247

Quick message to see if you are able to view the mailboxes now and the 404 error has gone?

Gareth_L

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Docks247
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Message 5 of 12
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Re: Your mailbox is not available at the moment ....

Hi Gareth_L,

Just had a try and still getting the 403 error mesage when trying to log in.

Thanks

 

Docks247 

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Gareth_L
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Message 6 of 12
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Re: Your mailbox is not available at the moment ....

That's not good at all

Is this when you go here as well

Gareth_L

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Docks247
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Message 7 of 12
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Re: Your mailbox is not available at the moment ....

Ye, same error message 403 Forbidden.

Docks247

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Gareth_L
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Message 8 of 12
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Re: Your mailbox is not available at the moment ....

Whilst I look into this can you try again please but try on another device if possible 

Gareth_L

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Docks247
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Message 9 of 12
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Re: Your mailbox is not available at the moment ....

Have tried on Ipad and still getting the error message.

Thanks

Docks247

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Gareth_L
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Message 10 of 12
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Re: Your mailbox is not available at the moment ....

Sorry to keep asking questions Docks247

Can you try on another network, Say mobile 4G for example

Gareth_L