For the last four days I've been getting this message when trying to use my Email account.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.
The Forum Team have been advising these first steps:
"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.
You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.
Please try the above first and if you still require further assistance please come back to us and we can assist you further"
I can confirm that I am a VM broadband customer, and that the email address I am having trouble with is linked to the billing account when I sign in at my virgin media. I also confirm that I have changed my password through my online Virgin media account. I am using F-Secure anti virus software on all my devices
I still require further assistance. Thanks in anticipation.
Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.