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chrisb51
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Your mailbox is not available at the moment.

on ‎21-05-2020 10:14

Mailbox (****@ntlworld) unavailable for last 24 hours, I have changed my password but "mailbox unavailable" screen is all I can access.

There appears to be some unrecognised returned mail in my inbox on my desktop e-mail client (Thunderbird) which I've deleted but now that is obviously unable to receive more mail.

Has my mailbox beenfrozen by VM because it's been compromised in some way?

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John_GS
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Re: Your mailbox is not available at the moment.

on ‎22-05-2020 10:51

Hi chrisb51

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the email issue. 

 

I'll send you a PM so I can sort this issue out.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Your mailbox is not available at the moment.

on ‎22-05-2020 15:24

Thanks for joining me on PM @chrisb51

 

Just to update the thread with the result of the PM - enabled mailbox and all working 🙂

 

Have a lovely weekend

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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