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Your mailbox is not available at the moment ....

I have not been able to receive emails on my two email accounts on my, pc I run thunderbird and it keeps asking me for the password, also my android phone and tablet are the same but don't ask for a password but am not receiving email. If I go the webmail page once I am into virginmedia, I get this message " Your mailbox is not available at the moment".

I have tried resetting my password didn't work

I have been on to the phone helpline twice, the first time they said their server was down  I think that what he said. The second time they said they reset my password and to wait 2 hours, didn't work

After spending around 1 hour each call to get through

Can anyone help? as I said I can not receive emails on my blueyonder and virginmedia account so  I am using [removed] if anyone can help.  

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 2 of 26
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Re: Your mailbox is not available at the moment ....

That message usually means that your accounts have been locked for security reasons.

You will need to wait for the VM Forum Team staff to assist you in getting the accounts unlocked.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Message 3 of 26
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Re: Your mailbox is not available at the moment ....

Hi Crudus,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I am sorry you were unable to log in to your emails.

 

It looks like since your last post you have spoken to us and had this issue resolved, if this isn't the case please let us know.

 

Kind regards

 

Paul.

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Message 4 of 26
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Re: Your mailbox is not available at the moment ....

Hi, No it has not been resolved, they said they reset my passwords on my blueyonder and virginmedia email account and to wait 2 hours, but it has not worked. I have spent so much time on the phone, I am now trying this method to get it resolved
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Re: Your mailbox is not available at the moment ....

Hi Crudus,

 

So I can help I will send you a request into a private chat, I will send an invite shortly please click on the purple envelope to accept.

 

Regards

 

Paul.

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Message 6 of 26
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Re: Your mailbox is not available at the moment ....

Hi you reset my password but 

 but I still cannot receive emails on my webmail I can send but not receive

can you help please, this is my main email address I use for my finances and banking 

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Message 7 of 26
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Re: Your mailbox is not available at the moment ....

Hi Crudus,

 

Thank you for your patience really glad we managed to get this resolved.

 

kind regards

 

Paul.

 

 

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Message 8 of 26
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Re: Your mailbox is not available at the moment ....

Yes many thanks all back and running
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Message 9 of 26
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Re: Your mailbox is not available at the moment ....

@Paul_DN 

For the enlightenment of everyone else who may read this thread, please state what the problem was - and the resolution.

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Message 10 of 26
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Re: Your mailbox is not available at the moment ....

Yes my mail was being redirected to somewhere, the help team fixed for me. 

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