Your mailbox is not available at the moment

[JohnnyT68]

My mailbox has been unavailable for half a day now. I can log into my account on virginmedia.com fine, it's just my email I can't access. I have been unable to reset my password as suggested. Can someone please look into this for me? Thanks. John

[JohnnyT68]

Now resolved after password reset. I received a suspicious activity email from Virgin and have done a full virus & malware scan which showed no issues. I think Virgin's updated spam & abuse system might be over-sensitive.

[Tom_W1]

Hi @JohnnyT68, thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

As you're unable to reset your password, please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[JohnnyT68]

It's now resolved, thanks.

[Kath_F]

Hi JohnnyT68, 

Thanks for your post and coming back to update the thread. 

We're glad things are resolved for you now. 

If you have any further issues, don't hesitate to pop back and let us know. 

Thanks,