Virgin Media Community

[SpicyNikNaks]

My wife’s email mailbox is locked and we are getting a message saying “Your mailbox is not available at the moment.” when we try to login to email via the website.

This has happened previously and it was as a result of the account being locked.

Can someone from support DM me please to get the account unlocked.

Thanks

[Chris_W1 · Accepted solution]

Hi SpicyNikNaks, thanks for the message and welcome to the forums. 

I am sorry to hear that you are unable to access the mailbox, is this still the case?

Can you update the password and then try and login to see if anything changes? 

Chris. 

[wangcm]

Same problem here. 
One of my ntlworld email addresses blocked. Received a warning email on the address not blocked, from internet-security @ virgin media. 
20-416597101 with reference: VMIS158-SUSPICIOUS_ACTIVITY-F010186952
Finished malware scan with no problem found. changed password. Still can not get in the mailbox. 

Please help.

[Nathan_B]

Hi there @wangcm, welcome to our forum and thanks for your post.

I'm sorry to see that your mailbox is not available. Usually running the virus scans and resetting the password would resolve this. As you are still having issues with this it would be best to check this further for you.

I am going to send you a PM to confirm your details. 

Regards

Nathan