Menu
Reply
JimBhoy08
  • 1
  • 0
  • 0
Joining in
259 Views
Message 1 of 2
Flag for a moderator

Your mailbox is not available at the moment

Unable to access email since 09th December 2020 following message appears -

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Noted on Virgin forums that I am not the only one to experience this (reported by 100+++), I am currently involved in a text conversation as a result of a 150 call to their Service Desk and now passed onto their Cable Customer Care Team which could take another 4 hours before contact is mad

If this is a known problem (based on 100s off reported incidents then why are the Service Desk not provided with the resolution details!!!!!

 

Tags (2)
0 Kudos
Reply
John_GS
  • 9.22K
  • 494
  • 834
Forum Team
Forum Team
208 Views
Message 2 of 2
Flag for a moderator

Re: Your mailbox is not available at the moment

Hi JimBhoy08

 

Thanks for posting and welcome to the community.

 

My apologies for the email issue. I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply