Short Answer
He was just the first person I spoke to today.
Long Answer:
After calling VM on my mobile..then
1 (TV or Broadband),
1 (confirming postcode),
2 (technical help)
5 (New TV Remote or Help with My Virgin Media)
Yesterday I did this on two occasions
On the first, the woman didn't know how to help so said she'd forward me to 'The email team'. I asked her whether I would be on hold. She said No. I then waited on hold for 1 hour before getting cut off.
The second, 'Luke' was much more helpful, tried resetting my password for me (Even tho I had already successfully done that myself, several times via Myvirginmedia) and then raised a ticket for me which he said 'The email team' would deal with with 48 hours. He gave me the ticket reference number.
This morning I wanted an update on this ticket so phoned VM again, same 1,1,2,5 sequence. This time 'Bob' answered..asked me the email address that was locked and unlocked it for me immediately. I asked him, out of curiousity whether he was a member of the email team..he said he wasn't. I didn't really care as my email account was unlocked. He could also offer no real explanation as to why it may have become locked in the first place other than 'It might have been the target of a lot of spam' which then means the security team lock it out for our own safety.
I find this a little difficult to accept. I've had this email address for 25 years. Its never been locked before..and I certainly can't see much spam in any of my folders. I suppose it may be true that I was a target of a lot of spam and I just didn't receive it or something?
Anyway..good luck with yours, phenom. With a bit of luck you'll get Bob...or somebody else with the capability of unlocking accounts.