@CLARISSA17 wrote:
All help gratefully received!
The *mailbox unavailable....." error is usually caused by VM locking your email account, possibly because of a potential security issue. Possibly an hacking attempt for example.
Have your tried resetting your email password? Try that from here https://my.virginmedia.com/forgot-details/password Enter your email address in the username field and follow the prompts.
That sometimes unlocks the account and saves you a lot of time. If it does not, then the best and most reliable way to get your account re-enabled is to wait here for one of the Forum Team (VM employees) who support the forum to pick up on your post. They will contact you via this thread and take your details securely via the forum's private message (PM) facility.
That will be in a day or so but they will then either resolve the issue or if they cannot they will pass it to the appropriate IT team to get the account re-enabled.
That's a more reliable route that going via the phone lines. 😉
Coenoby
Finally, I would just add that if email is a crucial life line for you, I would respectfully suggest you move to a more reliable and secure email service. Gmail and Microsoft Outlook.com are the market leaders but there are many others.
Like you I am a longstanding VM broadband customer with an ntlworld email account. I have always been very happy with their broadband service but I have never used their email service as my main email account. In fact, the only thing I use my ntlworld email for is for communications from VM.
Also, don't forget, VM email is for VM broadband customers only. So if / when you switch to an alternative broadband provider you will lose access to your VM email accounts 90 days later.
Just something to consider perhaps
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