Your mailbox is not available at the moment NTL

[rex666]

My ntl mailbox seems to have vanished, and i can not access any of my e mails and non are downloading to my outlook. i need a fix pretty urgently as this is where a lot of my medical mails arrive, this being my main email. This is a very old email address i have had for many years with no problems until signing in on Friday, it is an old ntl email . Yes i am currently a virgin media customer with all my services through virgin.

[Graham_A · Accepted solution]

When you log into your My Virgin Media account does the email address concerned show under My Profile and/or My Accounts tabs?

What message do you get if you try and access the email address via VM webmail at https://mail2.virginmedia.com/

[Martin_N]

Hi rex666,

Thank you for your post. I'm sorry to hear about your NTL mail box. 

I have been able to locate your account and do wish to look into this for you. 

What I will do is private message you to get some details and pass data protection. 

^Martin

[rex666]

All sorted thanks, looks like i had an unwanted visitor and virgin blocked mails. Not too much chaos caused, thanks Bud

[rex666]

All sorted thanks for being so helpful, Rex

[Corey_C]

Thanks for your reply and updates, rex666,  glad to hear that everythings all sorted.

Cheers,

Corey C