Virgin Media Community

[Bootney]

Unable to access my wife email via Outlook and Virgin media web mail

Could some please unlock the account

[Zach_R]

Hi @Bootney,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're facing some problems with your email service. Have you followed the advice that we've posted here to see if that helps at all?

Thanks,
 

[Bootney]

Yes Already done this.... waited 24 hours Still locked out.. can not login

Anyone I can call to fix this??

Regards

B

[Ayisha_B]

Hi @Bootney,

I will pop you a PM now so we can take a closer look into this for you 🙂

[Bootney]

hI Ayisha_B

Thanks for getting back... Question What does PM mean???

Regards

Bootney

[Graham_A]

@Bootney 

Explanation here:

https://community.virginmedia.com/t5/help/faqpage/title/whatmessage

[Ayisha_B]

Sorry Bootney, that would be a private message 🙂

Thanks for sharing the useful link Garahm_A

[Bootney]

Speak tomorrow bye for now

B

[Ayisha_B]

Morning @Bootney,

Thanks for taking the time out to speak with me via PM.

I am so pleased you are now able to access your email accounts 🙂 

Don't hesitate to reach out, if you need anything else. 

Hope you have a lovely weekend.