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Joining in

Trying to log onto my VM email account but keep getting told its not available.

I've done a password reset - can anyone help please? 


Very Insightful Person
Very Insightful Person

@lannyloo wrote:

I've done a password reset - can anyone help please? 

If the password reset has not unlocked the account that means it will need tobe passed to the relevant Virgin Media technical team. The Forum Team (VM employees who support this forum) can arrange to do that for you.

One of them will contact you via this thread in the next day or so. However, the first thing they will ask is whether you have a VM Broadband account (in other words whether you are a paying VM customer).

Therefore if you post back with that information asap it will speed up the process when the Forum Team get to your post.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Yes I have a VM  Tv/Phone/Broadband package

Hi lannyloo, 


Thank you for your post. 


Apologies that the reset didn't work for you - I will pop you over a private message so I can take a look for you.