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dbritland
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Your Mailbox is not Available At This Moment

For the last hour I've been receiving this message when I try to log into email

"Your mailbox is not available at this moment"

I haven't changed anything. It's been working fine every day recently. It is an ntlworld account.

Obviously my question is why when Virgin don't appear to be alerting anyone to any email issues

Is there a workaround?

Thanks

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Natalie_L
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Re: Your Mailbox is not Available At This Moment

Hi dbritland, 

 

Thank you for getting in touch.

 

I am sorry to hear you are experiencing issues accessing your mailbox.

 

I am going to pop you over a private message now and this will appear in the purple envelope on the top right of this page.

 

Speak soon,

 

 

Nat
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dbritland
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"Your Mailbox is Not Available at the Moment"

Hi There Virgin

Am unable to access email even though there are no Broadband Issues reported on the Virgin Service Status page

This happened to me some months back and it took weeks before I could access email again.

Anyone know what's happening? This seems to be a regular occurrence.

 

 

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dbritland
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Re: Your Mailbox is not Available At This Moment

Thanks Natalie

In fact I think it was you that got it sorted the last time it happened, back in May

 

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dbritland
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Re: Your Mailbox is not Available At This Moment

Hi Natalie

You said you were going to send over a private message but I haven't received anything from you so far

 

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Emily_G
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Re: Your Mailbox is not Available At This Moment

Sorry to hear you didn't receive the private message from Nat, she's not in office at the moment but I'll pop you over another myself.

 

Thanks, Emily.

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