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RogerKing
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You mailbox is not available at the moment

Hi,

Like many others, my blueyonder.co.uk email account "is not available" and has been like this for a week now. I can log in to My Virgin Media (I am a current customer) and other addresses on the same Virgin account are working. 

I believe that this account needs to be 'unblocked' by a member of staff so could someone get in touch to facilitate this.

Thanks, Roger

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Paul_DN
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Re: You mailbox is not available at the moment

 

 

Hi RogerKing,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

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Paul_DN
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Re: You mailbox is not available at the moment

Hi RogerKing,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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RogerKing
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Re: You mailbox is not available at the moment

Thank you, working now.

Are you able to tell me why it was blocked?

Cheers,

Roger

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Paul_DN
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Re: You mailbox is not available at the moment

Hi Roger,

 

Thanks for coming back to me I am glad to hear you now have access, I haven't got the information around what caused this issue I can only advise it was a technical issue which  did effect 1000's of email accounts.

 

Regards

 

Paul.

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RogerKing
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Re: You mailbox is not available at the moment

Thanks Paul. Case closed then.

Appreciate your help.

Cheers,

Roger

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Paul_DN
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Re: You mailbox is not available at the moment

You are very welcome Roger.

 

Regards

 

Paul.

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