Re: Yes there is a huge email issue - you have to phone them to change it!
What happens when you navigate to the 'manage account section' of your My Virgin Media account? Are you getting an error or some sort? We are unable to change secondary email account passwords from this end - only the My Virgin Media account password (which is linked to the primary email password). So this does need to be done from within My Virgin Media if possible,
In one of my posts there I explained what happens when I log in to VM, then try email etc. The email address used for login to VM is the same as the one that is blocked. Perhaps you might be kind enough to respond in my own thread.