Virgin Media Community

[Seagull79]

With hundreds of posts on here complaining about SPAM in the last week or two, please could someone from VM put up a sticky post that first of all admits that there is an issue and then advises what is being done to resolve this?

Better still, how about being open and honest and putting something in the Service Status notifications under email to acknowledge the issue so people can be updated there without the need to keep coming back here for answers

[apcyberax]

spam is just that spam
unwanted jump. its impossible to block all spam.

[Seagull79]

As an IT professional of many years, I've seen many changes in email and filtering tools to know when there is an issue.

What we are currently receiving should be blocked by any filtering solution.  Yes, there is always going to be some that gets through, but the current levels reported by many people are not normal and there is obviously an issue.  I don't see my work gMail account flooded with this stuff and even an old hotmail account is not seeing this level of rubbish come through.

[apcyberax]

also an IT professional. I manage servers including email servers.

Not an apologist I'm a realist

[jpeg1]

A cheap bought-in email service bundled for free by an ISP is always going to be a poor substitute for a proper service.  

[Michael_JK]

Please keep the conversation respectful as per our house rules.

[sjw211]

I find it a bit strange to defend the Spam as just Spam when there is clearly a new influx to so many users and there is a filter that can be used as it all seems to have an invalid date and can and should be filtered out at server level.

Equally, I'm not aware of any official response to this nuisance either (apologies if there has been).

[Seagull79]

@Michael_JK - please can I respectfully suggest that you get someone to actually fix the issue.

As for your VIPs, there are a handful on here who are ruining the reputation of those who are genuinely helpful and not just trolls with a badge.

[mikeyh68]

I agree - instead of asking people to be respectful hows about Virgin actually doing something about it - but there again this company has the worst customer service around !!!!!!!

[apcyberax]

@Michael_JK is a Moderator not virgin media technical staff