@Timtimmo wrote:
Thank you for the reply David,
I think I am stuck in a virtual loop. EG: I cannot login to my wife's "My Virgin Media" account as no security setting have been set up and it keeps asking for DOB and Mothers maiden name! From reading other posts, this would seem to be the new way......you have to login using my wife's email (which we have never ever done!)
I can login into my own "My Virgin Media" OK and My web mail but I cannot see a way to reset the password of my wife's email from this path?
Sorry If I have misunderstood your instructions but it looks Like I may have the pleasure of 3 hours on the phone to get some assistance from the VM team.
Mark
Yes, your assumptions are quite true. In the ‘old days’, the ‘primary account holder’, ie you, could manage and reset the password of all the ‘secondary account holders’, ie your wife's. This is no longer the case, you no longer have any control over your wife’s email account (well, other than to delete it, if you were to be particularly annoyed with her).
Every email user (even secondary account users) now has their own my.virginmedia.com account in which to manage their own settings, email password etc. using their email address and password.
So your wife needs to log in to her my.virginmedia.com account using her own email address and password and select the ‘forgotten password’ option. This will ask for answers to the various security questions. Now the problem here is that your wife would never have set these answers up (Mother’s maiden name, name of her first pet, etc.), because why would she? It was never a requirement, of course it might have been a good idea for VM to have notified people before implementing this change, but that would involve ‘joined-up thinking’; not a concept ever to be used in the same context as Virgin Media!
Yes you are you going to have to call VM and suffer Dante’s ninth circle of Hell, AKA the VM customer service provision. Be aware though, that based on similar posts on here, there is a non zero chance that the CS agent will completely misunderstand what you are asking, or be completely incompetent, and instead, change ‘your’ email address password instead.
On the other hand, you do have a glimpse of the future, so both you and your wife, might well consider seeing up third party email addresses, gradually move your accounts across to them and, maybe, wonder if VM is a good choice for connectivity!
