This is not really a request for help - more a 'getting it off my chest' post. Apologies to those who are irritated by this.
Over the past year or so I have had numerous problems with accessing my VM email, in 2 categories, which I think (no proof) are linked: being locked out of email because of 'suspicious activity' and messages to the effect of 'your email service is not available right now; please try later'. Both of these occur, most often, when trying to use Firefox in both of my preferred operating systems (Windows and Linux).
I have now abandoned use of Firefox entirely as I could no longer access my VM email on any of my computers using that browser. In the Windows environment it is slightly worse, in that Brave has now become unable to access my web-mail; I have had to fall back upon Microsoft Edge - and this totally shocks me, it being more than 10 years since I was willing to expose myself to this browser malware which Microsoft promotes.
Of the two categorise of problem that I have been experiencing, the 'suspicious activity; password disabled' lockout is the most concerning. This ALWAYS requires me to talk to somebody in India, who messes about with my password, setting it to something with no security and then requiring me to wait hours for the change to become effective - at which time I can then reset the password, a second time, to something that has reasonable security.
And what is this 'suspicious activity'? I have asked repeatedly for an example of this and a definition of the process which 'detects' this 'suspicious activity' - and have received no response - not even from an email to the UK CEO of VirginMedia. I feel sufficiently strongly about this that I intend now to make a formal complaint to Ofcom - VirginMedia are making unsubstantiated claims about my on-line activity which have a negative impact on my reputation. This cannot be allowed to continue.
For the future, I need to really question if the internet connection speed I get from VM justifies this much hassle - or should I be looking for a more trouble free service from elsewhere?