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Why am I unable to action emails on my desktop application?

Joining in

I am unable to compose, delete, move email messages on my desktop application - can someone explain why please?



Forum Team (Retired)
Forum Team (Retired)

Hi there JackGray989,

Thanks for your post and welcome to the community.

Sorry to hear you're experiencing issues with your emails, can I ask is this present whilst signed into MyVM?
Let us know,


Yes this is still an issue and has been for a couple of weeks

Alessandro Volta

More information needed. 

What display/messages do you get when logged into your webmail with a browser? 

And with an email app? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team (Retired)
Forum Team (Retired)

Thanks for the response there, 

Are you receiving any error message when trying these methods?

Is it also the same on any other device?



No error messages. The actions work fine on my mobile. 

Thanks JackGray989,

Just to confirm- the issue is only when using your desktop, both via webmail and an email client?


Joining in

Hello Yes - on my desktop I am unable to action compose, forward, reply or delete.  The icons are grayed out except for compose when I click on compose nothing happens.


Virginmedia Desktop snip.JPG

Thanks for coming back to us JackGray989, is this via Virgin Media webmail and an email client such as Outlook or Thunderbird?

Are you able to clear your browsers cache and try again for any web mail issues?

Kind Regards,


Just virgin media.  Have cleared cache etc.