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Jocass
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Why am I only receiving some emails

I am only getting some emails not all.  I was sent 4 by the same person but only received one.

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Graham_A
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Re: Why am I only receiving some emails

Have you checked the Spam folder in VM webmail?

Has the sender received any bounce back messages for the missing three?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Jocass
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Re: Why am I only receiving some emails

I have checked the spam and no there is no bounce back.

 

Thank you.

 

 

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Alex_RM
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Re: Why am I only receiving some emails

Hi Jocass, 

 

Thanks for posting, 

 

Can you confirm if you've checked the spam filter options? You can find help on this here

 

Is it emails from anyone or just this person you're having trouble receiving?

 

Alex_Rm

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Jocass
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Re: Why am I only receiving some emails

I've now changed the spam settings to see if that works.
It is emails from one person that I am not getting but have checked that they have the correct address.

Thanks for your help.
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Alex_RM
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Re: Why am I only receiving some emails

No worries Jocass,

 

Keep us posted with how you get on with this 🙂

 

Alex_Rm

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Jocass
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Re: Why am I only receiving some emails

Looks like this has fixed it.  Thanks so much for your help.

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Beth_G
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Re: Why am I only receiving some emails

Hi Jocass,

 

That's great to hear.

 

Please let us know if there's anything else you may need.

 

All the best,

 

Beth

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