Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
420 Views
Message 1 of 6
Flag for a moderator

Who sent this Email ?

Who sent this Email and is it Genuine.

Return-Path: <webteam@virginmedia.com>
Delivered-To: dXXXXXXX@ntlworld.com
Received: from md7.tb.ukmail.iss.local ([212.54.59.68])
    by mc4.tb.ukmail.iss.local with LMTP id iLP9AmobN13eGQAAHW8Adg
    for <dXXXXXXX@ntlworld.com>; Tue, 23 Jul 2019 16:36:26 +0200
Received: from smtpclienthelo ([212.54.59.68])
    by md7.tb.ukmail.iss.local with LMTP id COxtL2UbN11dBQAAKMCudg
    ; Tue, 23 Jul 2019 16:36:26 +0200
Authentication-Results: ukmail.iss.as9143.net;
 spf=pass (193.38.82.92;virginmedia.com);
 dkim=pass header.d=virginmedia.com;
 dmarc=pass header.from=virginmedia.com (p=quarantine sp=quarantine dis=pass);
X-Env-Mailfrom: webteam@virginmedia.com
X-Env-Rcptto: dXXXXXXX@ntlworld.com
X-SourceIP: 193.38.82.92
X-CNFS-Analysis: v=2.3 cv=Cs7BjUwD c=1 sm=1 tr=0 b=1 cx=a_idp_d
 a=4QnygGXtD4vT5FT5KW2iqg==:117 a=4QnygGXtD4vT5FT5KW2iqg==:17
 a=0o9FgrsRnhwA:10 a=SSmOFEACAAAA:8 a=NcN59idvAAAA:8 a=ohKRFoOu_TIH-nfaPs4A:9
 a=82UcOsEKcvFeTCw6:21 a=HkiwrP4oyrY6EuCg:21 a=0WIgRj9trNblm8uG:21
 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=QEXdDO2ut3YA:10 awl=host:15367
Received: from mailrelay06.virginmedia.co.uk ([193.38.82.92])
    by mx1.mnd.ukmail.iss.as9143.net with ESMTP
    id pvtxhmNC0ifqepvtxhpxTe; Tue, 23 Jul 2019 16:36:26 +0200
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple;
  d=virginmedia.com; i=@virginmedia.com; q=dns/txt;
  s=corporate; t=1563889645; x=1595425645;
  h=date:message-id:from:reply-to:to:subject:mime-version:
   sender;
  bh=qJI73sgBjVgzZ1L09JuKu7vXj6xQm2OZVZkJZq5l4OQ=;
  b=oZx9N52qaFwZweHKgcPTBgkIaSgCy/f8nTioz8dXXLFQdHhiDBFONzSB
   GUdzjrCNIbg0xIKbU3QDEZ/yF9mbySYXiZ/e7TMvQpt1UDqXatkYo7wZB
   32J7V8vZlHYbXTnkMR/80BWUpRiPGj2+LfDFaezEFKvr18Eqkm9+Ot5GG
   h0FDI9CCeHVrbQ3pUCSeS9Ci/b1s7fXKSzKghLbLZEgQJEfuulam8QTQT
   l2+rcpw/p/kfHKkEUoHc4ohxlPDkTAH+cdpfrvQbwJN0DogAW+0uucNvZ
   t24ymFWRvBZuYoAby0q+kzl/A60Y6QAuIKHr+UF8XPnXXW21G0oFRTaLu
   Q==;
X-IronPort-AV: E=Sophos;i="5.64,299,1559516400";
   d="scan'208,217";a="105796605"
Received: from unknown (HELO ebill2.virginmedia.com) ([10.92.131.19])
  by mailrelay06.virginmedia.co.uk with ESMTP/TLS/DHE-RSA-AES256-GCM-SHA384; 23 Jul 2019 14:47:24 +0100
Received: from ebillbatch-kn-p1 (localhost [127.0.0.1])
    by ebill2.virginmedia.com (8.14.7/8.14.7) with ESMTP id x6NEaPhA031402
    for <dXXXXXXX@ntlworld.com>; Tue, 23 Jul 2019 15:36:25 +0100
Date: Tue, 23 Jul 2019 15:36:25 +0100
Message-ID: <1939663168.1563892585711.JavaMail.bgadmin@ebillbatch-kn-p1>
From: Virgin Media <webteam@virginmedia.com>
Reply-To: webteam@virginmedia.com
To: dXXXXXXX@ntlworld.com
Subject: Your Virgin Media bill is ready
Mime-Version: 1.0
Content-Type: multipart/mixed;
    boundary="----=_Part_69994_2068868568.1563892585710"
Sender: webteam@virginmedia.com
Organization: Virgin Media
X-CMAE-Envelope: MS4wfOE/f4xqrkJSaHF2MCPLsVXuH7TCkoYd2gcwX77rYEFdpkBY+edpqb3jn0ZoOyXdQzEruuRLWkipbENcrr+RpSGb8cpgxTobVqj+qVJNZdvVJ2E+z7YW
 KSfDIgb8HLkgF0b8xxPhzHTOYPSvxudHeHWB1jmo7012f5D0h0LnYanuZMPMd7bjgBYQgrFPS8EQD4bqI/Vr29HaO/XENDZ4cyI=
X-Antivirus: Avast (VPS 190724-12, 24/07/2019), Inbound message
X-Antivirus-Status: Clean

Rmo

0 Kudos
Reply
Highlighted
  • 1.43K
  • 158
  • 780
Knows their stuff
408 Views
Message 2 of 6
Flag for a moderator

Re: Who sent this Email ?

it is almost identical to the source code in my monthly bill email.  What makes you doubt it?


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply
Highlighted
  • 18.1K
  • 1.02K
  • 7.69K
Very Insightful Person
Very Insightful Person
401 Views
Message 3 of 6
Flag for a moderator

Re: Who sent this Email ?

Looks Authentic

Authentication-Results: ukmail.iss.as9143.net;
 spf=pass (193.38.82.92;virginmedia.com);
 dkim=pass header.d=virginmedia.com;
 dmarc=pass header.from=virginmedia.com (p=quarantine sp=quarantine dis=pass);

virginmedia.co.uk is the domain used for official Virgin Media communications so 

mailrelay06.virginmedia.co.uk

is a mail server that sends out official communications such as ebill reminders.

Tim

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
366 Views
Message 4 of 6
Flag for a moderator

Re: Who sent this Email ?

I have a long ongoing service problem with VM that they will not cure, I keep get a email from VM stating that my bill has not been pail and demanding a Pay NOW or we will disconnect my services.
Checking with the band and the DD was and is always paid on time and in full.

This is there newest way of causing me trouble. and despite contacting them to have it sorted out they do nothing and the next month the demand and treat is made asking for a immediate payment that is £11 more that my normal payment.
I asked VM to stop sending the email 3 months ago and it still turns every month, requiring me to contact them.
A VM service person told me that it was a spam email NOT from VM despite it being genuine and from VM.
When I told him that it was his explanation got all messed up and he gave some garbage excuse said he was closing the case and hung up after spending over 60 mins on line with him doing nothing again.
Another 0% service from VM again, I have a VM land line thank God and all it's ever used for is contacting VM.

0 Kudos
Reply
Highlighted
  • 18.1K
  • 1.02K
  • 7.69K
Very Insightful Person
Very Insightful Person
363 Views
Message 5 of 6
Flag for a moderator

Re: Who sent this Email ?

I don't work for Virgin Media, I will however flag this to the @ModTeam to see if someone can take a look for you.

Tim

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

Highlighted
  • 1.09K
  • 50
  • 77
Forum Team
Forum Team
316 Views
Message 6 of 6
Flag for a moderator

Re: Who sent this Email ?

Hello Rmogedion

 

Thank you for taking the time to post the details and welcome to the community.

 

In order to look into this further I'm going to require some further details. I will send you a Private Message if you could respond as soon as possible we can get the ball rolling.

 

Thanks

 

Rob

0 Kudos
Reply