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CamilleO
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Where can I find the LiveChat?

Good afternoon,

I am writing this post because I am trying to find the LiveChat.

When I looked on that page https://www.virginmedia.com/help/live-chat, it is said that I would need to go to the 'Contact Us' page. Whenever I go to the Contact Us page, I can only find the Topics.

Has the LiveChat option been removed due to Covid19 or am I doing something wrong?

Is there a phone number I can send texts to?

Thank you

CamilleO

(apologies for any grammar mistakes, english is not my mother language)

 

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Graham_A
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Re: Where can I find the LiveChat?

The chat option can be found in the complaints section of the Contact us page.

The text message service is detailed here:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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CamilleO
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Re: Where can I find the LiveChat?

Great, thank you very much

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