Virgin Media Community

[AndyB12]

Webmail shows an email has come in, but I cannot see it.

Mail missing - conversation on

However, if I turn conversations off; it shows.

Mail showing - conversations off

Flipping conversations on and off maintains the behaviour, hence the ability to get screenshots.

There is obviously a bug in the conversations code somewhere.

This is an intermittent error as not all conversations display this behaviour. 

[用心棒]

Issue flagged to the forum team; be aware it can them a few hour / days to respond.

Consider preserving the messages involved by either saving them to file or copying to a new folder.

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[John_GS]

Hi AndyB12,

Thanks for posting and welcome to the community. 

My apologies for the email issue. Can you do the following for me;

click into the conversation on conversation view, and see if the message displays within the conversation? Maybe just get a screenshot of it? I just want to be clear if the message disappears altogether, or if it’s just the lack of an indication of a new message.

Kind regards,

[AndyB12]

Sorry I cannot get a meaningful  screenshot of the conversation. 

I can still recreate the issue,and when I open the conversation the message is missing. But showing in the unopened email count.

It is showing 5 messages in the conversation when there are more, i.e. the message I am opening is number 5, but the 6th is hidden.

A possible reason I cannot see it in the list  is, I am opening up a message lower in the conversation stream.

HTH

[Corey_C]

Cheers for replying, AndyB12.

I'll send you a PM shortly to get your account details.

Thanks,

Corey C