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vanderbar
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Webmail Forbidden

Hello, 

My secondary email account has not been able to access webmail since the password was changed late last week?

When trying to log into the webmail I receive an error "Forbidden".

I've searched this board and seen various references to the problem, but nothing on a solution.  Can someone help?

The primary account is able to access, and email (pop/imap) is working file - however it is webmail I need as use via a Chromebook.  

Thanks

 

 

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Zoie_P
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Re: Webmail Forbidden

Hi Vanderbar, 

thank you for your post and welcome to our forums 🙂
I am so sorry to hear you are having email issues.

Are you able to change the password to your secondary email? Is it unavailable on all devices/web clients?

When did you last have access?

Zoie

 

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vanderbar
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Re: Webmail Forbidden

Hi, 

Webmail was working until I recently had to change the password (got locked out - not sure if that helps?).  Called support to unlock and change password, and webmail has not worked since then.

Tested across various platforms and clearing cache / cookies.

Thanks

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Alex_RM
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Re: Webmail Forbidden

Thanks for confirming vanderbar,

 

So I can take a look at this for you I've popped you over a private message to get a few more details (purple envelope, top right hand corner)

 

Alex_Rm