on 30-11-2022 10:18
I have a ntlworld email account for many years and an associate webmail account. I use Apple devices and the ntlworld email account running on Apple mail is working perfectly. However, when I try to access the associated webmail account, I get a white screen with just one word on it "Forbidden".
Try numerous times this morning. Shutdown and restarted laptop. No success. Help please. Thanks in anticipation.
on 30-11-2022 13:03
Are you able to access webmail when using your browser's Incognito / Private mode? Yes, then clearing Virgin Media cookies from browser's data cache should resolve issue when using normal mode.
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on 01-12-2022 13:32
Hey SteveAshman, thank you for reaching out and I am sorry you are having some issues with your emails.
Did the above helped at all?
If not please do let me know and we can look into this. Thanks
Matt - Forum Team
New around here?
on 02-12-2022 07:55
on 02-12-2022 08:02
on 03-12-2022 08:39
Thanks for the update @SteveAshman,
I'm glad the team have been able to help with this and do keep us updated on how you get on with the second line team so we can offer further support if required!
Have a great weekend 🙂