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Homershornets
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Webmail Forbidden Error

I have been unable to access my primary webmail since Thursday last week. It was showing as unavailable but when I phoned and had my password reset it showed as forbidden. Told it would be up in 24 to 48 hours. Service update was showing the fault on Thursday so registered for updates. Now showing as no faults but not had an update. Secondary account is working and no problems signing in. I am also allowed to log in to my account with the primary, just webmail is playing up.

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Steven_L
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Re: Webmail Forbidden Error

Sorry to hear of the issues that you've been having with your email account Homershornets.

 

I have been able to locate your account with your forum details and I have re-enabled the email accounts that you have attached to your account.

 

Please can you try to log into your account and let me know if it works.

 

Regards

Steven_L

 

 

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Homershornets
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Re: Webmail Forbidden Error

Hi Steven,

 

Just tried and still got the forbidden error

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Steven_L
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Re: Webmail Forbidden Error

I can take a further look into your account but would need to do this by private message, so that we can clear account security and confirm your details.

 

I will drop the private message over in a moment, so that we can get it sorted for you.

 

Regards

Steven_L

 

Nissar54
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Re: Webmail Forbidden Error

Hi,

I get the same error message, please help.

Thanks,

Nissar

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Alex_RM
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Re: Webmail Forbidden Error

Hi Nissar54,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your email, can you please confirm that you have an active Virgin Broadband account?

 

Alex_Rm

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