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ajs6000
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Webmail 403 error

Hi,

A secondary account email address cannot logon. Just get the 403 message. Changed the password still no joy. 

More importantly this is my wife's email address!

Please help

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John_GS
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Re: Webmail 403 error

Hi ajs6000

 

Thanks for your post and welcome to the community. My apologies for the email issue. I'll be happy to help you today. I'll send you a PM so we can discuss this further.

 

Kind regards,

John_GS
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John_GS
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Re: Webmail 403 error

Thanks for joining me on PM @ajs6000,

 

The email mailbox has been re-enabled and should be working within 1 hour.

 

Kind regards,

John_GS
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ajs6000
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Re: Webmail 403 error

Hi John,

Still not working. Now getting "Forbidden" when logging into webmail.

Regards

 

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John_GS
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Message 5 of 20
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Re: Webmail 403 error

Good morning, apologies for the delayed reply. 

 

Can you try clearing cache/cookies and then trying again for me?

 

Kind regards,

John_GS
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ajs6000
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Re: Webmail 403 error

Hi John,

I did clear cache and cookies before trying.

I've just tried logging on with a clean install of Chrome and Edge and still get "forbidden"

Regards

 

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John_GS
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Message 7 of 20
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Re: Webmail 403 error

Thanks for trying again for me. Can you access it through a 3rd party client?

 

Kind regards,

John_GS
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ajs6000
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Re: Webmail 403 error

Hi John

Do you mean a client such as Outlook or Thunderbird using POP or IMAP?

Regards

 

 

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ajs6000
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Message 9 of 20
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Re: Webmail 403 error

Hi John,

I've just setup Windows 10 email client and that works ok (Send and Receive). But the forwarding setup on the account is not working.

Regards

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John_GS
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Message 10 of 20
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Re: Webmail 403 error

You may need to reset up the forwarding rules if you had them set up previously. 

 

Keep trying to sign in to the webmail, it can at max take 24 hours to fully unlock.

 

Kind regards,

John_GS
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