I've now been unable to access my email for almost two weeks and its causing huge problems for me after over 20 years using the same email address.
During this time I've spent several hours holding for the Virgin Customer Care Service, only to be fobbed off with promised calls from the Technical Team (twice, both promised to be within 72 hours!) and managers (promised within 2 hours!) which never happened, aparently because messages to the Technical team had been "misallocated".
In the process I have also been erroneously directed to other providers who were stated to be managing the relevant emaIL server domains. In the process I've spoken to 6 different call centre operatives both in the UK and Bangalore who clearly have no access to any useful training or information that might help sort out the problem, and who at times were reduced to asking me to hold the line while they trawl through the publicly available web help pages looking for solutions.
I then came across this community group and now realise that all the information I have been given over the last 12 days has been plain wrong.
Framkly, its quite unbelievable! Even making allowances for the pandemic this is by some distance the worst customer service experience I have ever had.
Could one of the moderators on this forum please contact me asap as there are several emails that I need to access urgently.
I've now managed to access my virgin.net account through Outlook, set up using the instructions in the Virgin website help pages.
This is very good news as it means the mailbox is still active and has not been deleted
Strangely, webmail access is still down and since I often use that I would still appreciate any help or advice about that though it seems that Virgin will have to unlock that. I have not received any of the promised calls from the IT Dept and was actually informed a couple of days ago that the ticket has been cancelled, reason being that the server was not administered by Talk Talk. As reported previously Talk Talk deny this.
HI urantoid, thanks for the message and sorry to hear that you are having issues with the email, if this is a national account this will be with Talk Talk. I will send you a private message so that this can be looked into further for you. Chris