Web 'Sign In' button not responding to click

[Eclipse-a]

Hi,

My wife is trying to log into her e-mail account on Virgin Media from a Windows 10 machine. If she enters her e-mail address and clicks 'Sign In'  she is reminded she needs to enter a password so the button click works then. If she then enters her password then the button is unresponsive from mouse/touchpad clicks or hitting the Enter key. 

On my machine (Windows 11) she can log in without any issue.

I have tried clearing the cache and have used Edge and Chrome browsers on her PC but the result is the same in both browsers.

[用心棒]

Blocking of ReCaptcha may explain observed behaviour; see highlighted area below:

Try browser Incognito / Private mode to see if problem persists.

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[Hayley_S]

Hello @Eclipse-a,

Welcome back, thanks for posting.

I am sorry it is not working for you at the moment.

Was you able to use this while in private mode? As advised above? 

Many thanks,