on 22-06-2023 19:22
I have been unable to log into my Virgin Web Mail for 3 days now, i have tried to reset the password on many occasions but with no luck as yet, it advises to use the correct email address (which I know it is) and i never receive a link to reset it ? Does anyone know how to solve this one, or is it part of the ongoing issues?
Answered! Go to Answer
on 22-06-2023 19:44
Thanks for the additional information Weeck327, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
on 22-06-2023 19:26
Hello Weeeck327
Sorry to hear of the email access issues experienced over the last few days and the frustrations caused, we appreciate you taking the time to raise this via the forums. Welcome to the community.
We have now restored the ability to send and receive emails for all affected accounts. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise again for any inconvenience caused over the past two days.
Have you tried these steps to reset the password:
Rob
on 22-06-2023 19:32
Hi Rob,
Thanks for speedy reply yes i have tried to log into my Virgin account and it advises the below:-
Then i hit the reset password enter my email address and never receive a link to reset it?
on 22-06-2023 19:35
Hi Rob,
This is then the next page i get sent to enter my email address there and it advise the message
on 22-06-2023 19:44
Thanks for the additional information Weeck327, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
on 22-06-2023 19:45
Thank you
on 22-06-2023 19:46
You're welcome, should be with you shortly 🙂
Rob