Web Mail not working

[Leitrim99]

Cant access my web mail on any browser tried clearing cookies still same just keeps saying connection timed out been like this for a couple of weeks now . Frustrated is not the word going to start changing email to gmail seems a lot better service. 

[Leitrim99]

connection timed out please try reloading the page. Cant access web mail any ideas please

[用心棒]

Are you going via https://mail2.virginmedia.com or other URL; if latter which URL?

Can you post a redacted screenshot of the error message shown here?

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[Leitrim99]

Yes i am going to  https://mail2.virginmedia.comathanks for coming back to my post

[用心棒]

Issue has been flagged to the forum team as they are likely best placed to help resolve this; be aware it can take them a few hours / days to respond.

In the meantime consider running the following command, in a Command Shell:

tracert mail2.virginmedia.com

or in a Terminal:

traceroute -I mail2.virginmedia.com

and in either a Command Shell or Terminal:

ping mail2.virginmedia.com

 Post the redacted results from each command here

[Paulina_Z]

Hi @Leitrim99,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with accessing your web mail at the moment! 

Are you experiencing this issue when trying to access your web mail through different devices or by accessing different web browsers?

Have you been able to follow the suggestions that @用心棒 posted to see if this can assist?

Please keep us updated on how you get on so we can help further.

Thank you.

[Leitrim99]

Hi Pauline Different browsers but only using a pc and windows 10

[Carley_S]

Thanks for coming back to us @Leitrim99. Are you able to see if you are able to sign into your webmail via a different device, like a mobile or tablet? Please also try using a browser that is not Chrome. 

Let us know how you get on. 

[Leitrim99]

Hi There sorry not got back sooner having problems with passwrds. Yes can acces email via tablet just not PC tried different browsers. Gmail is no problem any halp gratefully accepted Thanks

[Steven_L]

Thanks for coming back to us @Leitrim99. 

Please could you post a screenshot of the error message that you are getting?

Regards,

Steven_L