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Web Mail not working

Tuning in

Cant access my web mail on any browser tried clearing cookies still same just keeps saying connection timed out been like this for a couple of weeks now . Frustrated is not the word going to start changing email to gmail seems a lot better service. 


Tuning in

connection timed out please try reloading the page. Cant access web mail any ideas please

Very Insightful Person
Very Insightful Person

Are you going via or other URL; if latter which URL?

Can you post a redacted screenshot of the error message shown here?

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Yes i am going to  https://mail2.virginmedia.comathanks for coming back to my post

Very Insightful Person
Very Insightful Person

Issue has been flagged to the forum team as they are likely best placed to help resolve this; be aware it can take them a few hours / days to respond.

In the meantime consider running the following command, in a Command Shell:


or in a Terminal:

traceroute -I

and in either a Command Shell or Terminal:


 Post the redacted results from each command here

Hi @Leitrim99,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with accessing your web mail at the moment! 

Are you experiencing this issue when trying to access your web mail through different devices or by accessing different web browsers?

Have you been able to follow the suggestions that @用心棒 posted to see if this can assist?

Please keep us updated on how you get on so we can help further.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi Pauline Different browsers but only using a pc and windows 10

Thanks for coming back to us @Leitrim99. Are you able to see if you are able to sign into your webmail via a different device, like a mobile or tablet? Please also try using a browser that is not Chrome. 

Let us know how you get on. 

Here to help 🙂
Virgin Media Forums Agent

Hi There sorry not got back sooner having problems with passwrds. Yes can acces email via tablet just not PC tried different browsers. Gmail is no problem any halp gratefully accepted Thanks

Thanks for coming back to us @Leitrim99

Please could you post a screenshot of the error message that you are getting?