Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
234 Views
Message 1 of 5
Flag for a moderator

We didn't recognise the username or password

I get this message when I try to log into my blueyonder account. I see that others have had the same problem recently. Please sort out my account. Thanks

0 Kudos
Reply
Highlighted
  • 4.75K
  • 871
  • 1.26K
Very Insightful Person
Very Insightful Person
227 Views
Message 2 of 5
Flag for a moderator

Re: We didn't recognise the username or password

Hello

Are you still a VM broadband customer ? If you are is the blueyonder email address attached to your account ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
218 Views
Message 3 of 5
Flag for a moderator

Re: We didn't recognise the username or password

I'm still a VM customer and the email account has been attached for many years. It can be accessed through desktop outlook but not webmail.
0 Kudos
Reply
Highlighted
  • 4.75K
  • 871
  • 1.26K
Very Insightful Person
Very Insightful Person
216 Views
Message 4 of 5
Flag for a moderator

Re: We didn't recognise the username or password

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6.08K
  • 310
  • 539
Forum Team
Forum Team
198 Views
Message 5 of 5
Flag for a moderator

Re: We didn't recognise the username or password

Hi ym79

 

Thanks for posting and welcome to the community. I am sorry to hear of the email issues but I'll happily look into this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply