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ym79
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We didn't recognise the username or password

I get this message when I try to log into my blueyonder account. I see that others have had the same problem recently. Please sort out my account. Thanks

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DJ_Shadow1966
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Re: We didn't recognise the username or password

Hello

Are you still a VM broadband customer ? If you are is the blueyonder email address attached to your account ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ym79
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Re: We didn't recognise the username or password

I'm still a VM customer and the email account has been attached for many years. It can be accessed through desktop outlook but not webmail.
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DJ_Shadow1966
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Re: We didn't recognise the username or password

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

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John_GS
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Re: We didn't recognise the username or password

Hi ym79

 

Thanks for posting and welcome to the community. I am sorry to hear of the email issues but I'll happily look into this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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