Menu
Reply
Pawan06
  • 4
  • 0
  • 1
Tuning in
630 Views
Message 1 of 6
Flag for a moderator

We didn't recognise the username or password you entered. Please try again.

Getting the following email with my ntlworld email:

We didn't recognise the username or password you entered. Please try again.

 

I know username and pasaword is correct, but not been able to log onto webmail since Virgin updated the logon screen. 

 

Can you help please.

Tags (1)
0 Kudos
Reply
Zak_M
  • 2.3K
  • 144
  • 230
Forum Team
Forum Team
568 Views
Message 2 of 6
Flag for a moderator

Re: We didn't recognise the username or password you entered. Please try again.

Good Morning @Pawan06 

 

Thank you for taking the time to reach out to us today, Are you able to confirm for me, Are you still a Virgin media customer? 

 

Kind Regards 

Zak_M 

0 Kudos
Reply
Pawan06
  • 4
  • 0
  • 1
Tuning in
557 Views
Message 3 of 6
Flag for a moderator

Re: We didn't recognise the username or password you entered. Please try again.

Hi Zak,

I am still a customer. I have virgin mobile contract and my dad still has virgin broadband and tv package which is the account my emaol address is linked with.

Thanks

0 Kudos
Reply
Zak_M
  • 2.3K
  • 144
  • 230
Forum Team
Forum Team
554 Views
Message 4 of 6
Flag for a moderator

Re: We didn't recognise the username or password you entered. Please try again.

Thank you for coming back to me. 

 

Are you able to attempt the password reset? If there is an error message when trying this please could you copy and paste it here. 

 

Kind regards 

Zak_M

0 Kudos
Reply
Pawan06
  • 4
  • 0
  • 1
Tuning in
549 Views
Message 5 of 6
Flag for a moderator

Re: We didn't recognise the username or password you entered. Please try again.

Thanks Zak, 

This is the message:

Unable to find your username

Thanks

 

Pawan

0 Kudos
Reply
Zak_M
  • 2.3K
  • 144
  • 230
Forum Team
Forum Team
535 Views
Message 6 of 6
Flag for a moderator

Re: We didn't recognise the username or password you entered. Please try again.

Thank you Pawan. 

 

I am going to need to take a further look into this for you. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind Regards 

Zak_M

0 Kudos
Reply