Virgin Media Community

[Pawan06]

Getting the following email with my ntlworld email:

We didn't recognise the username or password you entered. Please try again.

I know username and pasaword is correct, but not been able to log onto webmail since Virgin updated the logon screen. 

Can you help please.

[Zak_M]

Good Morning @Pawan06 

Thank you for taking the time to reach out to us today, Are you able to confirm for me, Are you still a Virgin media customer? 

Kind Regards 

Zak_M 

[Pawan06]

Hi Zak,

I am still a customer. I have virgin mobile contract and my dad still has virgin broadband and tv package which is the account my emaol address is linked with.

Thanks

[Zak_M]

Thank you for coming back to me. 

Are you able to attempt the password reset? If there is an error message when trying this please could you copy and paste it here. 

Kind regards 

Zak_M

[Pawan06]

Thanks Zak, 

This is the message:

Unable to find your username

Thanks

Pawan

[Zak_M]

Thank you Pawan. 

I am going to need to take a further look into this for you. 

I am going to drop you a PM so that I can get some account information. 

Kind Regards 

Zak_M