I have the outgoing e mail VM305 problem on lap top and mobile phone . I have read about this on the forum I must be on this malware list can you remove me please..?? What I don't understand is that some times it works on my phone..
Virgin can't remove you, they are acting on the information in the spamhaus list. Spamhaus will remove you when your public IP address is clear for a period of time. You (or a trusted assistant in your home) can only do that by finding the malware and removing it from your network. The details in this link will help you get started, post back here if you need assistance.